Frequently Asked Questions (Useful FAQs)
Here are some frequently asked questions (FAQs) about Nairobi Events Guide.
General Questions
What is Nairobi Events Guide?
We are the city’s premier digital directory for discovery. We aggregate the best concerts, networking mixers, festivals, and workshops happening in Nairobi into one easy-to-use interface.
Where do ticket links lead?
Depending on the organizer, ticket links may redirect to trusted third-party platforms such as Madfun, Mookh, Ticketsasa, Eventbrite, Hustlesasa, KenyaBuzz, Luma, organizer websites, or official social pages.
Is it free to use?
Yes. Browsing our calendar and finding your next weekend plan is completely free for all users.
Finding & Attending Events
Why don’t I see events from yesterday or last week?
We value freshness. Our system automatically filters out past events to ensure that when you land on our home page, you only see what is happening now and in the future.
How do I buy tickets?
Each event listing includes a “Get Tickets” or “More Info” button. This will direct you to the official ticketing partner or the organizer’s social media page. We do not process payments directly to ensure your security.
An event I wanted to attend was cancelled. Can I get a refund?
As we are a directory and not the organizers, you must contact the ticket provider or the event organizer directly for any refund or scheduling inquiries.
For Event Organizers
How do I list my event on Nairobi Events Guide?
Contact us through our submission form with your event details. Listing your event is 100% free.
How long does it take for my event to show up?
Once submitted, events typically go through a verification process and appear on the site within 24 hours.
How can I make my event a “Top Event”?
Our “Top Events” and trending sections are driven by user engagement and view counts. High-quality images and detailed descriptions typically perform better.
Technical Help
The site is loading slowly on my phone. What should I do?
We have optimized our images and server code to be very light on mobile data. If you experience issues, try clearing your browser cache or switching from a “lite” browser to a standard one like Chrome or Safari.
I see a “Past Event” notice on a page. What does that mean?
If you arrive at an event via a direct link or search engine that has already ended, our system displays a warning at the top of the page so you don’t accidentally show up at an empty venue!